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Privacy policy

Privacy Policy & Personal Data Protection

You are visiting https://rotfelddiamonds.com/, operated by ROTFELD DIAMONDS.

ROTFELD DIAMONDS invites you to carefully read its Privacy and Personal Data Protection Policy (the "Privacy Policy").

This Privacy Policy applies to visits to the Site and to online transactions.

By using the Site, all visitors accept the terms set out in this Privacy Policy. Any visitor who does not agree with the practices described in this Privacy Policy should not use the Site.

Cookies

A cookie is a file stored in your browser when you visit a website. Most cookies are text files. Cookies are generated by the server of the website you are visiting and sent to your web browser.

Users of https://rotfelddiamonds.com/ are informed that the Site may use the following types of cookies:

Analytics Cookies: These may be used by some of our service providers, including Google Analytics, to analyze statistical information about how visitors use the Site through computers or mobile devices, such as the number of pages viewed or the number of clicks made on the Site.

In such cases, ROTFELD DIAMONDS may process the results of these analyses anonymously and for statistical purposes, subject to the way in which the service provider uses cookies.

Technical and Browsing Cookies: These cookies help the Site function properly and allow the Site to be displayed on your device in the relevant language and market.

These cookies may identify your country and direct you to the appropriate website, as well as allow you to create an account and log in while browsing the Site.

If you are a registered user, these cookies may allow us to identify you as a registered user when accessing services intended for registered users.

These cookies may be necessary for the proper functioning of the Site.

Personal Data and Methods of Collection

Log Data: We may automatically collect certain information when you use our services or visit the Site using a computer or other device, including your IP address, browser information, and the web pages you request on the Site.

ROTFELD DIAMONDS may automatically collect certain information when you visit the Site using a computer or other device.

We may also collect the following information:

  • First and last name
  • Personal and/or business address
  • Email address
  • Telephone number
  • Card details in the case of an online or remote purchase
  • Gender
  • Date of birth
  • Age range
  • Dates of family events
  • Preferred product categories
  • Details of products purchased
  • Sizes
  • Discounts provided
  • Statistics regarding purchase activity
  • Abandoned shopping carts
  • Events in which the customer participated
  • Products selected for purchase but not purchased

This list may be updated from time to time.

Use of Personal Data

ROTFELD DIAMONDS and its existing or future affiliated companies may collect Personal Data for the following purposes:

Management of contractual relationships with customers: managing sales and after-sales services, shipping, billing and invoicing, and promotional events.

Providing personalized commercial services, including personal customer assistance and complimentary support services.

We may also use Personal Data to send information regarding ROTFELD DIAMONDS products, special offers, events, and similar initiatives organized by ROTFELD DIAMONDS or in which it participates, including invitations to events, by mail, email, SMS and MMS messages, social networks, and instant messaging services.

The collection of Personal Data may be necessary in order to provide certain services and to establish and maintain a business relationship with ROTFELD DIAMONDS.

Personal Data collected by ROTFELD DIAMONDS is collected for the purposes described above and is intended for use by the company. Personal Data will not be sold or provided to third parties for commercial purposes, except as described in this Policy.

Personal Data Processing

ROTFELD DIAMONDS respects your privacy and keeps your personal information private. We do not sell or trade your Personal Data.

However, in order to provide our services, we may share your information with affiliated companies, public authorities, and trusted service providers.

Affiliates: ROTFELD DIAMONDS may share your information with affiliated companies, which may in turn share information with us, for the provision of services and products in accordance with this Policy.

Service Providers: ROTFELD DIAMONDS works with third-party service providers who help us operate, provide, improve, understand, customize, support, and market our services. When we share information with third-party service providers, we require them to use the information on our behalf and in accordance with our instructions and terms.

Advertising Partners: ROTFELD DIAMONDS may share information about you or your use of the services with advertisers and third-party advertising partners. This information may include characteristics of Site users, as well as certain identifiers and/or location information. However, ROTFELD DIAMONDS does not identify you personally by name or share your contact information.

Third parties may use this information to provide personalized advertisements that they believe may be of interest to you, or to measure the effectiveness and reach of advertising campaigns.

Analytics: ROTFELD DIAMONDS may use Google Analytics, which collects information such as how often users visit the Site, which pages they visit, and which websites they used before arriving at the Site.

Professional Advisors: ROTFELD DIAMONDS may share your information with professional advisors, such as lawyers, when necessary, including in connection with establishing, exercising, or defending legal rights or claims.

Although ROTFELD DIAMONDS takes reasonable measures to protect Personal Data, users of the Site acknowledge that browsing and using the Internet involves inherent security risks. ROTFELD DIAMONDS shall not be held responsible for a breach of Personal Data unless such breach was caused by negligence on the part of ROTFELD DIAMONDS.

Personal Data Retention Period

ROTFELD DIAMONDS may retain Personal Data for as long as necessary to fulfill its contractual obligations to the relevant individual, or until the individual withdraws their consent to the processing of their Personal Data.

In all cases, Personal Data may be retained for a period not exceeding 10 years from the end of the contractual relationship or the last contact with the relevant individual.

Consent of Minors

The processing of Personal Data of minors is permitted when the minor is 16 years of age or older.

ROTFELD DIAMONDS shall not be held responsible for online registration carried out by a minor under the age of 16.

Rights of Individuals Providing Personal Data

In accordance with applicable laws and regulations, individuals who provide Personal Data have the following rights:

Right of Access and Rectification

You have the right to request access to your Personal Data held by us, obtain a copy of such data, or request the correction of inaccurate information.

Right to Withdraw Consent and Right to Object

You have the right to object to the processing of your Personal Data by ROTFELD DIAMONDS at any time.

Exercising this right may mean that you will no longer be able to receive certain services from ROTFELD DIAMONDS for which the collection of Personal Data is necessary, such as after-sales services, shipping, billing, and invoicing.

Right to Data Portability

Under certain circumstances, you have the right to receive the Personal Data you have provided to us in a readable format so that you may transfer it to another organization of your choice.

Right to Restrict Processing

You have the right to request that we restrict the processing of your Personal Data where:

  • You dispute the accuracy of your Personal Data, until we take reasonable steps to correct or verify its accuracy;
  • The processing is unlawful, but you do not want us to delete the information;
  • We no longer require the Personal Data for processing purposes, but you require it to establish, exercise, or defend your legal rights;
  • You object to the processing on legitimate grounds while we assess whether our legitimate interests override your objection and justify continued processing.

Right to Erasure

If you believe that your Personal Data has been collected without proper justification, you may request its deletion where at least one of the following applies:

  • Your data is used for direct marketing without your consent;
  • The data is no longer necessary for the purposes for which it was collected or processed;
  • You withdraw your consent to the use of your data;
  • The data is processed unlawfully;
  • The data was collected when you were a minor through an online service, such as a blog, forum, social network, or website;
  • The data must be deleted to comply with a legal obligation;
  • You object to the processing of your data and there is no legitimate or overriding reason to refuse your request.

Data Controllers and Processors

To exercise your rights or for any questions regarding this Privacy and Personal Data Protection Policy, please contact us via WhatsApp: 054-780-0088.

If you believe that your rights regarding the processing of your Personal Data have not been respected or have been violated, you may contact us using the same details above.

Site Accessibility

If you are having difficulty viewing or navigating the Site, please contact our Customer Service via WhatsApp at 054-780-0088, describe the issue you are experiencing, and we will do our best to assist you and resolve the issue.

 

Privacy and Personal Information

ROTFELD DIAMONDS respects the privacy of its customers and takes reasonable and appropriate measures to protect personal information collected through the website.

The personal information collected may include, but is not limited to, the customer's name, billing and shipping address, telephone number, email address, order information, and delivery details.

Such information may be collected, used, stored, and processed for purposes including:

  • Processing transactions and payments;
  • Processing and fulfilling customer orders;
  • Arranging the shipment and delivery of products;
  • Providing customer support and responding to inquiries;
  • Operating, maintaining, and improving the website and related services; and
  • Complying with applicable legal and regulatory obligations.

ROTFELD DIAMONDS does not sell customers' personal information to third parties.

However, personal information may be shared with trusted third-party service providers acting on behalf of ROTFELD DIAMONDS, including shipping and logistics providers, payment processors, technology service providers, website hosting providers, and other service providers, where such disclosure is necessary to process transactions, fulfill orders, operate the website, or provide requested services.

Payment Processing

Payment information may be processed through secure third-party payment service providers. ROTFELD DIAMONDS does not necessarily store or have direct access to customers' complete payment card information, depending on the payment method and service provider used.

Data Security

ROTFELD DIAMONDS takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while ROTFELD DIAMONDS strives to protect personal information, absolute security cannot be guaranteed.

Acceptance of Terms

By accessing or using this website and by providing personal information through it, users acknowledge and accept the inherent risks associated with the transmission and storage of information over the internet, subject always to the protections and rights provided under applicable law.

This policy and the use of the website shall be governed by and interpreted in accordance with applicable laws and regulations.